Speaker: Kenneth George Peterson, Hampton Tedder Technical Services
During my career, I have witnessed long-term experienced employees fail to follow the best practices, policies, and procedures due to becoming complacent and comfortable. In our industry, it is in our best interest to put experienced, trained, and qualified people in the field. However, over time, I have witnessed crews become familiar with their peer work practices and reduce the in-depth discussion of routine tasks, roles, and responsibilities. In this paper, I will discuss three separate events of seasoned veteran crews working together that had fallen into comfortability and led to complacency as a result. Hampton Tedder Technical Services (HTTS) has implemented field observation reports to mitigate these particular reoccurring issues. To promote our safety culture at HTTS, we currently implement safety newsletters, weekly field observation reports, 10-day field safety topics/training, monthly safety calls, and annual retraining safety days. These techniques have allowed HTTS to witness the growth and decrease complacency within our field forces.